Canvas Tube | FAQS

FAQS

We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you.

Email:service@canvastube.org

SITE FEATURES & NAVIGATION

How do I search for artworks, artists, or Canvas Tube partners?

To search for a specific artist, artwork, gallery, or museums, enter your terms in the search box located at the top of the site and click the magnifying glass icon. To explore all available artworks and design items, click the Buy Art link in the black navigation bar. On the Buy Art page you will be given the option to sort and filter results by price, medium, size, etc.

I forgot my Canvas Tube password. How can I log in?

To reset your Canvas Tube password, click the Sign In link located in the site header and then click “Forgot Your Password.” You will be prompted to enter your email address; after doing so, click “Submit.” You will be sent a temporary password via email, which you can use to sign in to the site. You can then visit the My Account page to officially change your password.

How do I know when new items by artists I like become available?

You will receive email alerts when items by the artists you “follow” are added to the site. To follow an artist, visit the artist’s bio page and click the “Follow This Artist” link. Alternatively, when you log in to the Preference Center , you may search for and add artists to follow. This feature is also active for our Canvas Tube partners, so you can follow your favorite galleries, institutions, and organizations as well. You must be signed in to your Canvas Tube account in order to follow artists and partners.

How do I make a purchase?

Canvas Tube is a fully transactional ecommerce platform. Unless indicated as “Sold,” all items on the site are for sale and available to purchase directly through the site. To make a purchase, visit the detail page for the item you wish to buy and click “Add to Cart.” You can access Your Cart at any time by clicking the Cart page link, which is located in the site header. From the Cart page, you can continue the checkout process by selecting your preferred payment method (either credit card or PayPal). If you are not signed in to Canvas Tube upon purchase, you will be prompted either to do so or to create an Canvas Tube account if you are not already registered.

What payment methods does Canvas Tube accept?

Canvas Tube’s online checkout system accepts credit cards including American Express, Visa, Mastercard, and Discover as well as PayPal. If you prefer to pay by wire transfer or check, please contactinfo@canvastube.org

Buy it now

Thousands of works can be acquired with the click of a button via Buy Now, Canvas Tube’s seamless and secure checkout system. Once you complete checkout, the gallery/artist that listed the work will confirm your order within 72 hours.

Contact a gallery

Get expert advice straight from a gallery by clicking the “Contact gallery” button. A gallery representative will provide more information and answer any questions you may have.

How much is shipping for works available for Buy Now or Make Offer?

For works available for Buy Now, shipping fees will be listed above the checkout buttons on the right side of the artwork page. The shipping fee will be automatically added to your order or offer during checkout.

Will I need to sign for my package upon delivery?

Your tracking number will generally indicate whether a signature is required to receive a shipment. If you’re worried about a shipment, we recommend shipping to a location where someone can receive your work, like an office building.

How will shipping work? How much will it cost?

Most of our sellers are able to assist with organizing shipping, as they’re experts at packing and shipping their works. The seller can provide a price quote and lead time. 

When asking for a quote, keep in mind that your location, the size of the work, and packing materials will all contribute to the final cost. We recommend requesting a shipment with tracking and insurance for all shipments in the rare case that something goes wrong. If the artwork is being shipped internationally, we also recommend asking whether customs fees are included to avoid any surprises down the road.

Can I return a work?

If you’re messaging a gallery or an artist directly, ask about the return policy before buying. Since shipping art can be a delicate process, each gallery or artist has its own process for returns.

For final sale purchases, make sure you do your research in advance. In particular, we recommend asking about the artwork’s condition and getting high-resolution images of the work in different lighting to get the best sense of color, texture, and feel.

Returns would need to be organized with the gallery directly on works purchased with an inquiry. 

Can I cancel or return a work I ordered if I change my mind?

In most cases, “Buy Now”sales are final. However, in the rare case that the artwork was not accurately described prior to purchase or if it was damaged when shipped by the gallery, please contact us at info@canvastube.org

Where can I find the price of a work?

Whenever available, we list the asking price or current price range for a work on the left side of its artwork page.

If a work is listed as “Contact for price,” get in touch with the gallery that has listed the work by clicking “Contact gallery” and following the prompts. A representative from the gallery will follow up with more information.

If a work is listed as “Sold” or if it doesn’t have a listed status, we don’t have additional pricing information for the work because it is no longer available.

How can I search or filter for art?

Advanced filtering and sorting makes it easy for collectors to find works they can purchase. You can filter artworks in our database by Ways to Buy, Medium, Price, Size, Color, and Time Period. 

To add a filter on canvastube.org, select your preferences from the dropdown menu or from your list of options on the left side bar.

You can also search by artist, gallery, style, and theme through the search bar found at the top of Canvastube.org . As you discover new galleries, institutions, and artists, you can follow each in order to receive updates.

How does Canvas Tube protect me?

Protect your purchase with Canvas Tube

We’re here to help you collect art with confidence. When you browse and buy on CanvasTube.org, you receive dedicated protections.

Connect with leading sellers. We partner with leading galleries around the world. All sellers on Canvas Tube have been thoroughly reviewed and approved by our team.

Receive personalized support. If you have any questions or concerns while speaking with a seller, our dedicated Trust & Safety team will take a look.

Plus, Canvas Tube will provide additional support depending on your purchase method.

Transacting with Buy Now

Know what you’re buying. For works available for direct transaction on Canvas Tube, our sellers provide additional information—like signature details and shipping costs— to ensure there are no surprises for you. In addition, our team is available to answer any questions about works for sale.

Protect your purchase through Canvas Tube’s payment partners. All instant payments are processed through Stripe, the trusted leader in payment processing for global businesses. Stripe’s security tools meet the most stringent level of certification.

Receive dedicated Canvas Tube support if something goes wrong. In the rare case that an artwork arrives significantly different than described, we’ll work to get you a return, refund, restoration, or exchange.

To receive Canvas Tube protections, you must:

Place your order using one of Canvas Tube’s transaction methods: Buy Now

Report the issue to Canvas Tube within one week of receiving the work.

Provide any requested photographic evidence of the issue (including the artwork and original packaging).